|| How Much Is a stanley tools warranty worth ?|
What is a Stanley Tool Warranty worth / not much
How good is a Stanley Tool Warranty?
In this Commentator's Experience Not So Good
How good is Amazon's Customer Service?
Not so Good in this commentator's experience.
Let me explain.
Back in early March, 2016 I was mulching magnolia leaves [green] in this
Stanley product, when there was a series of loud noises followed by shrapnel
blowing out of a hole this Stanley Chipper/Shredder make in its back the side
via cast iron rotor and hammer blades . Fortunately at the time I was
wearing chain saw chaps that prevented the many pieces of shrapnel from both the
casing and cast iron pieces from causing major injuries other than a few bruises.
From here things got worse. I called the number [1-800-393-0688]
listed of the face of the owner's manual. After responding to a number of prompts
from the auto answering service I was switched to a woman who identified
herself as D'Ashley. I told her what had happened and that I wanted to get
a new machine under the warranty. She requested and I gave her my contact
information. She then told me that she needed to talk with her supervisor
and get back to me. Close to a month passed and I heard nothing from
I made another call to the 800 number and went through the prompt process
again. As luck would have it I ended up with D'Ashley again. Again
the same exchange of information with new requirements. Send
pictures of the machine/damages and a copy of the sales receipt via
email. She would show that to her boss and see if they were going to honor
the warranty and let me know their decision by noon the next day. D'Ashley
was sent the information :
GXI Warranty, Service and Parts
Phone: (919) 550-3221
Fax # : (919) 550-3277
Noon the next day [Friday] came and went. The next day I called
only to find out that Sanders was off and would not be in until Monday. I
called Monday I called again and ended up with Sanders again. She was
still waiting to hear from her boss. Now going on four months numerous emails,
phone calls, delivering the machine to the service center, which recommended
that the machine be replaced and the warranty is not being
This is last post I got from Stanley
Your Stanley Tools Inquiry case# 05692112 [ ref:_00D80MUtZ._500C011ITmN:ref ]
Thank you for
reaching out to us. I am very sorry to hear that this issue with your unit has
not been resolved. I have sent your contact information over to our team that
handles this unit directly. They will be contacting you shortly. If you would
like to contact them in the mean time you can do so by calling 800.393.0668.
your patience and look forward to getting this resolved.
case this email does not fully answer your question, or you would like to
contact us for any reason, simply reply to this email.
Tools Customer Care
Visit us online at http://www.stanleytools.com
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