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 How Much Is a stanley tools warranty worth ?

Consumer Awareness What is a Stanley Tool Warranty worth / not much

How good is a Stanley Tool Warranty?

In this Commentator's Experience Not So Good

How good is Amazon's Customer Service?

Not so Good in this commentator's experience.

Let me explain.

Back in early March, 2016 I was mulching magnolia leaves [green] in this Stanley  product, when there was a series of loud noises followed by shrapnel blowing out of a hole this Stanley Chipper/Shredder make in its back the side via cast iron rotor and hammer blades .  Fortunately at the time I was wearing chain saw chaps that prevented the many pieces of shrapnel from both the casing and cast iron pieces from causing major injuries other than a few bruises.  

From here things got worse.  I called the number [1-800-393-0688] listed of the face of the owner's manual.  After responding to a number of prompts from the auto answering service  I was switched to a woman who identified herself as D'Ashley.  I told her what had happened and that I wanted to get a new machine under the warranty.  She requested and I gave her my contact information. She then told me that  she needed to talk with her supervisor and get back to me.  Close to a month passed and I heard nothing from D'Ashley.

I made another call to the 800 number and went through the prompt process again.  As luck would have it I ended up with D'Ashley again.  Again the same exchange of information with  new requirements.  Send  pictures of the machine/damages  and a copy of the sales receipt via email.  She would show that to her boss and see if they were going to honor the warranty and let me know their decision by noon the next day.  D'Ashley was sent the information :

D’Ashley Sanders 

GXI Warranty, Service and Parts

Website: www.gxioutdoorpower.com

Phone: (919) 550-3221

Fax # : (919) 550-3277

csr33@gxioutdoorpower.com

Noon the next day [Friday] came and went.  The next day I called  only to find out that Sanders was off and would not be in until Monday.  I called Monday I called again and ended up with Sanders again.  She was still waiting to hear from her boss. Now going on four months numerous emails, phone calls, delivering the machine to the service center, which recommended that the machine be replaced  and the warranty is not being honored.      

This is last post I got from Stanley

Your Stanley Tools Inquiry case# 05692112 [ ref:_00D80MUtZ._500C011ITmN:ref ]

Thank you for reaching out to us. I am very sorry to hear that this issue with your unit has not been resolved. I have sent your contact information over to our team that handles this unit directly. They will be contacting you shortly. If you would like to contact them in the mean time you can do so by calling 800.393.0668.

We appreciate your patience and look forward to getting this resolved.

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

Thank you,
Meghan
Stanley Tools Customer Care
Visit us online at http://www.stanleytools.com

 

 

 

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